FAQ

Q: How long does shipping take?
We ship from Switzerland — most orders arrive within 5-7 business days within Switzerland and 8-9 business days for the rest of Europe.

Q: Is shipping really free?
Yes — we offer free shipping on all orders, no minimum required.

Q: Can I return my order?
Yes, you can return any unused item within 30 days of delivery for a full refund. Please see our Returns page for details.

Q: How do I track my order?
Once your order ships, you'll receive a tracking link by email. You can also check your order status anytime by contacting us.

Q: Are your products suitable for sensitive skin?
Yes, our sleep masks and earplugs are made from soft, hypoallergenic materials designed for comfort during extended wear.

Q: How do I contact customer support?
You can reach us anytime at [deine E-Mail] — we usually respond within 24 hours.